Your core support Automation processes
Customer Intelligence
True 360° - connect the entire customer journey for end-to-end insights:
Stay up to date on every touchpoint by having all customer data in one place. Capture in-product data from multiple sources and receive packaged insights to predict churn and automatically create tickets when users hit roadblocks.
Mean time to Resolution
Intelligent Support Bot - Escalate and resolve issues from Slack:
Context switching kills productivity. Now you can have tickets escalated in real-time and resolve them directly from the apps you use most.
Customer-driven engineering
Integrate Customer Feedback Straight into your Products:
No need to duplicate work. Integrate your support apps with your development tools to close the loop for bugs and enhancement related support issues.
Churn Prediction
Issue Prevention - Be proactive and preempt churn:
Use AI to predict issues or the potential for churn and engage with users when it matters most.
Hear from Engini customers
“We don’t position Engini as an IT solution; it’s a tool that helps our whole company be more efficient & effective. The results speak for themselves and our users can be part of the game as well, innovating as citizen developers.”
Connect Engini to your stack
Workers get better when they can read and write to your tools. Seamless integration transforms how teams work.
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