Customer Success Manager
The Role
- 4+ years in CSM roles at B2B SaaS companies, ideally iPaaS, automation, or enterprise software.
- Proven ownership of $1M+ ARR books with strong NRR.
- Technical fluency - you can read a workflow, understand an API, and talk shop with a CIO's team.
- Executive presence - comfortable presenting to VPs and C-level.
- Based in NYC or willing to be; US work authorization.
What You'll Do
- Own a portfolio of 20-40 mid-market and enterprise accounts through onboarding, adoption, value realization, and renewal.
- Run structured QBRs, executive business reviews, and success plans tied to measurable customer KPIs.
- Drive expansion - identify new use cases, introduce AI Workers, partner with AEs on upsells.
- Be the customer's voice internally - product feedback, PS coordination, exec escalations.
- Fight churn early - health scoring, red-flag detection, recovery plays.
- Build playbooks that scale as the US book grows.
What You Bring
- 4+ years in CSM roles at B2B SaaS companies, ideally iPaaS, automation, or enterprise software.
- Proven ownership of $1M+ ARR books with strong NRR.
- Technical fluency - you can read a workflow, understand an API, and talk shop with a CIO's team.
- Executive presence - comfortable presenting to VPs and C-level.
- Based in NYC or willing to be; US work authorization.
Nice to Have
- Experience with AI / automation products.
- Background working with ERP or CRM ecosystems.
- Hebrew bonus for Israel-HQ coordination (not required).
Why This Role Matters
Engini already has 118+ paying customers. 55% are up for renewal in the next 12 months. Your book = the company's growth engine.