Customer Success Manager

- 4+ years in CSM roles at B2B SaaS companies, ideally iPaaS, automation, or enterprise software.

- Proven ownership of $1M+ ARR books with strong NRR.

- Technical fluency - you can read a workflow, understand an API, and talk shop with a CIO's team.

- Executive presence - comfortable presenting to VPs and C-level.

- Based in NYC or willing to be; US work authorization.

- Own a portfolio of 20-40 mid-market and enterprise accounts through onboarding, adoption, value realization, and renewal.

- Run structured QBRs, executive business reviews, and success plans tied to measurable customer KPIs.

- Drive expansion - identify new use cases, introduce AI Workers, partner with AEs on upsells.

- Be the customer's voice internally - product feedback, PS coordination, exec escalations.

- Fight churn early - health scoring, red-flag detection, recovery plays.

- Build playbooks that scale as the US book grows.

- 4+ years in CSM roles at B2B SaaS companies, ideally iPaaS, automation, or enterprise software.

- Proven ownership of $1M+ ARR books with strong NRR.

- Technical fluency - you can read a workflow, understand an API, and talk shop with a CIO's team.

- Executive presence - comfortable presenting to VPs and C-level.

- Based in NYC or willing to be; US work authorization.

- Experience with AI / automation products.

- Background working with ERP or CRM ecosystems.

- Hebrew bonus for Israel-HQ coordination (not required).

Engini already has 118+ paying customers. 55% are up for renewal in the next 12 months. Your book = the company's growth engine.