Support. Resolved before it escalates.
Engini deploys AI workers across your entire support stack, handling tickets, managing orders, and proactively reaching customers before issues become complaints.
Auto-Resolution
Common Tickets Close Themselves, No Agent Required
AI workers classify, prioritize, and resolve repetitive requests automatically, password resets, refund status, billing questions, without routing to a human agent.
Order Management
Order Issues Handled End-to-End, Instantly
From tracking lookups to return initiations, AI workers integrate with your OMS and fulfillment systems to resolve order-related tickets without agent involvement.
Proactive Outreach
Reach Customers Before They Reach You
AI workers monitor order signals, delivery delays, and account flags, sending proactive updates so customers never need to open a ticket in the first place.
AI built for your team
Engini deploys AI workers to automate the high-stakes, high-volume processes your team shouldn't be doing manually, with approvals, governance, and full audit visibility built in.
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Sales. Running on autopilot.
Engini deploys AI workers across your entire sales stack, enriching leads, drafting personalized outreach, routing accounts, and keeping your CRM up to date automatically.
Your core automation processes
Limitless connectivity
Native integrations between Zendesk, Intercom, Freshdesk, and your back-office systems, ERP, CRM, Shopify, SAP. Agents see everything without switching tabs.
Action oriented AI agents
Not just a chatbot that says "let me transfer you." Engini agents process refunds, update shipping addresses, provision accounts, and close tickets across systems, without human intervention.
Customer-driven engineering
Support issues feed directly into Jira as structured bug reports. Engineers get context. Customers get notified when the fix ships. The loop closes automatically.
Churn prediction
AI monitors behavior and flags customers showing early warning signs, so your team can reach out while there's still time to turn it around.
Hear from Engini customers
“We don’t position Engini as an IT solution; it’s a tool that helps our whole company be more efficient & effective. The results speak for themselves and our users can be part of the game as well, innovating as citizen developers.”
Connect your tools.
Automate the work.
Workers get better when they can read and write to your tools. Seamless integration transforms how teams work.
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