Governed resolution, at scale
Your support team didn't sign up to answer the same questions on repeat or pull order history from three different systems. Engini connects AI agents to Zendesk, your ERP and your CRM through one governed gateway, so agents resolve tickets inside the toolsets you set and refunds above your limit go to a person.
Start free
Why Support Leaders Choose Engini
Limitless connectivity
Native integrations between Zendesk, Intercom, Freshdesk and your back-office systems: ERP, CRM, Shopify, SAP. Agents see the full customer record without switching tabs, through only the tools in their set.
Action oriented AI agents
Not just a chatbot that says "let me transfer you." Engini agents process refunds, update shipping addresses, provision accounts and close tickets across systems. Refunds above your limit route to a person, and every call is logged.
Customer-driven engineering
Support issues feed directly into Jira as structured bug reports. Engineers get context. Customers get notified when the fix ships. The loop closes automatically.
Churn prediction
AI monitors behavior and flags customers showing early warning signs, so your team can reach out while there's still time to turn it around.
Let agents handle the repetitive support work
Intelligent resolution & self-service
Move beyond chatbots that deflect. Agents handle account updates, order tracking and troubleshooting across your customers' preferred channels, working from Zendesk, your ERP and your CRM through one gateway. The best support interaction is the one that never needed to happen.
Closing the dev-support loop
Unify your engineering and service teams. Automatically transform critical support tickets into structured Jira reports and close the loop by notifying users the moment a fix is deployed. No chasing, no dropped threads, no customer left wondering.
Integrated customer context
Give your team a 360-degree view. ERP purchase history, shipping status and CRM details surfaced directly inside your helpdesk, so every ticket opens with the full picture already loaded. When a ticket signals a retention risk, the right people in Sales and CS are looped in automatically.
Hear from Engini customers
“We don’t position Engini as an IT solution; it’s a tool that helps our whole company be more efficient & effective. The results speak for themselves and our users can be part of the game as well, innovating as citizen developers.”
Connect Engini to your stack
Agents are only as useful as the systems they can reach. Connect Zendesk, Salesforce, your ERP and more through one governed gateway.
.png)
.png)
Looking for more CX Orchestration resources?
May 12, 2026
Read More
September 2, 2025
Read More
May 15, 2026
Read MoreFrequently asked questions
Which customer information can appear alongside a support request?
Agents can bring ERP purchase history, shipping status and CRM details into the helpdesk, so the team works from the full customer context. Each agent reads only the systems in its toolset.
How does a support issue reach Engineering?
Support tickets can become structured Jira reports, with the relevant context carried into the engineering workflow and customer notifications linked to the eventual fix.
What types of service actions are covered?
Account updates, order tracking, refunds, shipping-address changes and provisioning. You choose which tools each agent can call, and approval rules route refunds above your limit to a person.