Support that resolves. Not just responds.
Not deflection. Resolution. Engini deploys an autonomous support agent that diagnoses issues, executes fixes, and only hands off to a human when it genuinely can't finish the job.
Resolution, not redirection
Most AI chatbots fail where documentation ends. Engini agents operate with full backend context to resolve complex technical bugs and billing disputes without human handoffs. No queues. No context loss. Just resolution
Reasoning first troubleshooting
Eliminate manual triaging. Engini agents reason through technical documentation and utilize connectors to pull live logs from Datadog or AWS CloudWatch, performing real-time root cause analysis before a human is even notified.
Backend execution
Issue identified. Engini acts. If the root cause is a misconfigured setting, the agent executes the fix directly in your production environment, within pre-defined guardrails, and confirms resolution with the user. No ticket. No queue. No wait. The issue is closed.
Intelligent handover
When human intervention is required, the transition is seamless. Engini synthesizes the full conversation and technical log analysis into a structured Jira ticket, providing engineers with the immediate context needed to bypass 20 minutes of manual research. The handoff is complete. Nothing gets lost.
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Elevate Support Resolution with Enterprise Automation
Connect your helpdesk to your entire stack
Connect Zendesk, Intercom, or Freshdesk directly to Datadog, AWS CloudWatch, and your production environment, so agents have the access they need to diagnose and resolve issues end-to-end.
Surface full customer context, automatically
Sync purchase history, subscription status, and product usage data from Salesforce, NetSuite, and Gainsight directly into your helpdesk. Every ticket opens with the full picture already loaded.
Deploy resolution bots in Slack or Teams
Let customers and internal teams trigger support workflows, check ticket status, and receive resolution updates without opening a single helpdesk tab. Faster for everyone.
