A high-performance framework for autonomous issue diagnosis, technical troubleshooting, and seamless escalation loops.
Reasoning through technical docs and live logs to perform root cause analysis before a human is even notified.
Executing fixes in production, processing refunds, or generating structured Jira tickets for Engineering.
| Metric | Traditional Support | Engini AI Support Agent |
|---|---|---|
| Time to Resolution | ~4.5 Hours | < 60 Seconds |
| Context Loss | High (Switching Tabs) | Zero (Full Stack Context) |
| Handoff Efficiency | 20 min manual summary | Instant Structured Jira |
| Cost per Ticket | ~$22.00 | < $0.15 |
No. Engini connects your helpdesk (Zendesk, Intercom, etc.) to your technical stack, allowing your current tools to resolve tickets autonomously.
The agent pulls live logs from Datadog or AWS, performs a root cause analysis, and either fixes the issue or provides the engineer with a ready-to-solve Jira ticket.
Yes. By connecting to your payment gateway and ERP, it can verify transaction IDs, calculate prorated refunds, and execute the adjustment without human intervention.
Measure the human work hours reclaimed by your first autonomous worker.
Run ROI Calculator