Charla

Charla helps businesses manage customer conversations, live chat, messaging, automation, and support interactions, but conversation data often needs to stay connected with CRM, sales, and service workflows. Engini connects Charla with your CRM, helpdesk, marketing, e-commerce, and reporting systems so chats, contacts, messages, conversation statuses, and support events can be synchronized automatically. Instead of manually copying customer messages into internal tools, teams can keep customer communication structured and easier to act on.