Kayako

Kayako helps support teams manage customer conversations, tickets, helpdesk workflows, and service operations, but support data often needs to connect with CRM, product, billing, and reporting systems. Engini connects Kayako with your CRM, ERP, communication, analytics, and automation workflows so tickets, conversations, customers, statuses, and support events can move automatically between platforms. Instead of manually copying customer issues across tools, teams can keep support operations connected from first message to resolution.