Gorgias

Gorgias helps e-commerce support teams manage customer conversations, tickets, orders, macros, automations, and support workflows, but customer service data needs to stay connected with commerce, CRM, fulfillment, and reporting systems. Engini connects Gorgias with your e-commerce, ERP, CRM, shipping, and analytics workflows so tickets, customers, orders, tags, messages, and support events can be synchronized automatically. Instead of manually switching between support and store systems, teams can keep e-commerce support connected to the full customer journey.