Kustomer

Kustomer helps support and customer experience teams manage conversations, customer timelines, tickets, knowledge, routing, and service workflows, but support data often needs to connect with CRM, commerce, billing, and reporting systems. Engini connects Kustomer with your ERP, e-commerce, CRM, communication, and analytics workflows so customers, conversations, tickets, orders, tags, and support events can be synchronized automatically. Instead of manually copying customer context between systems, teams can keep support operations connected from first contact to resolution.