LiveAgent

LiveAgent helps support teams manage tickets, live chat, calls, emails, customer portals, and helpdesk workflows, but support data often needs to connect with CRM, commerce, billing, and reporting systems. Engini connects LiveAgent with your CRM, ERP, e-commerce, communication, and analytics workflows so tickets, chats, contacts, call records, statuses, and support events can be synchronized automatically. Instead of manually copying customer context between systems, teams can keep support operations connected from first contact to resolution.