Microsoft Teams Calling

Microsoft Teams Calling helps organizations manage business calling, call activity, users, phone numbers, communication workflows, and voice collaboration inside Microsoft Teams, but call data often needs to connect with CRM, support, and reporting systems. Engini connects Microsoft Teams Calling with your CRM, helpdesk, HR, analytics, and operations workflows so call records, participants, users, call outcomes, and follow-up actions can be synchronized automatically. Instead of manually tracking voice interactions or updating customer records by hand, teams can keep calling activity connected to daily operations.