Twilio

Twilio helps businesses build communication workflows across SMS, WhatsApp, voice, video, email, verification, and customer engagement channels, but communication events need to stay connected with CRM, support, and operational systems. Engini connects Twilio with your CRM, ERP, helpdesk, marketing, and reporting workflows so messages, calls, delivery statuses, verification events, phone numbers, and customer interactions can be synchronized automatically. Instead of manually monitoring communication APIs or copying interaction data between platforms, teams can keep customer engagement connected and measurable.